At EP.EP. we greatly value time, both yours and ours. Therefore a strict Late Notice Policy is adhered to. The policy states that should you need to change or cancel your appointment we ask that a minimum of 24-hours notice be given to EP.EP. This allows other people in need of EP services to utilise the available space.
Payment of 40% of the Appointment Fee applies if an appointment is rescheduled or cancelled within 24 hours of the appointment, or in the event of a no-show.
To help minimise cancellations and no-shows a reminder email and text are sent out prior to your appointment. Emails are sent 2 days prior to your appointment and an SMS the day before.
Why is this necessary?
EP.EP. is a small South Australian business offering a very unique and personalised service. At the end of the day bills still need to be paid to allow EP.EP. to provide movement services to clients, your payment is my wage.
Your understanding and support is greatly appreciated!