At EP.EP. we greatly value time, both yours and ours. Therefore a strict Late Notice Policy is adhered to. The policy states that should you need to change or cancel your appointment we ask that a minimum of 24-hours notice be given to the EP. EP. Movement Studio.
This allows other people in need (and on wait lists) The opportunity to utilise the available space.
For one-on-one Exercise Physiology Sessions:
Payment of 40% of the Appointment Fee applies if an appointment is rescheduled or cancelled within 24 hours of the appointment, or in the event of a no-show.
For ALL classes (including Yoga, Pilates, Prenatal, Mums + Bubs, Osteo & strength + conditioning):
Failure to arrive for a class you are booked in for – or cancellation on the day – will mean you will forego a class on your class pass, or be required to pay the $20 casual class fee (if you do not have a pass).
In the event that you cannot attend your conﬁrmed class, please contact us as soon as possible:
(p) 8239 0575 (Clarity).
To help minimise cancellations and no-shows a reminder email and text are sent out prior to your appointment. Emails are sent 2 days prior to your appointment and an SMS the day before.
Why is this necessary?
EP. EP. is a small South Australian business offering a very unique and personalised service. At the end of the day bills still need to be paid to allow EP. EP. & our incredibly talented instructors to provide movement services to clients, your payment our wage (which we are grateful for)!
Your understanding and support is greatly appreciated!