At EP.EP. we greatly value time, both yours and ours. Therefore a strict Late Notice Policy is adhered to. The policy states that should you need to change or cancel your appointment/class we ask that a minimum of 24-hours notice be given to the EP. EP. Movement Studio.
This allows other people in need (and on wait lists) the opportunity to utilise the available space.
For one-on-one Exercise Physiology Sessions:
Payment of 50% of the Appointment Fee applies if an appointment is rescheduled or cancelled within 24 hours of the appointment, or in the event of a no-show.
Third party payers will be invoiced at full rate of appointment booking in the event of late cancelation or no-show.
For ALL classes:
Failure to arrive for a class you are booked in for – or cancellation on the day – will mean you will forego a class on your class pass, or be required to pay the casual class fee (if you do not have a pass).
In the event that you cannot attend your conﬁrmed appointment or class, please contact us as soon as possible:
(p) 08 7123 2488
To help minimise cancellations and no-shows a reminder email and text are sent out prior to your appointment. Emails are sent 2 days prior to your appointment and an SMS the day before.
Why is this necessary?
The EP Movement Studio is a South Australian business offering a very unique, essential and personalised service. At the end of the day bills still need to be paid in order to allow our incredibly talented Exercise Physiologists to provide high quality movement solutions and services to our clients (you!).
Your understanding and support is greatly appreciated!