Frequently Asked Questions

Great question, we have a page all about that here.

Exercise physiologists are university qualified, comply with strict accreditation criteria, registered to work within Medicare and other compensable health schemes. Exercise physiologists have the skills and knowledge to work with populations managing health conditions and injuries that require a level of clinical expertise.

Of course, we offer both group classes and the option to see an Exercise physiologist 1:1. private sessions offer a highly tailored and personalised approach.

Yes! All our practitioners are trained and highly skilled at exercise prescription for osteoporosis. We run a number of ONERO classes across a week at both our Melbourne street and Grange road locations.

We recommend you contact us to discuss your options and ascertain the appropriate steps for you.

In the event that you cannot attend your confirmed appointment or class, please contact us as soon as possible. It is fine to call us any day or time – we have an excellent message service that allows us to see when you called and factor in compliance with our Late Notice Policy.

Please note, as agreed at the time of booking; we have a strict late notice policy and applicable fee for any cancellations made within 24-hours of your scheduled appointment/class, or in the case of a no-show. You can read this policy in more detail HERE.

Yes! In fact strength training is a great option. Read more about pregnancy and classes here.

You can book online or give us a call for both our Melbourne Street and Grange Road studios. Please note our reception hours are 10am – 3pm Monday to Thursday. Simply leave a message outside these time and our team will get back to you.

We are all about exercise! Please wear clothing that is comfortable, and you can move in. We recommend closed shoes from a safety perspective. All equipment is provided. Your own water bottle is a great idea too.

Please bring any relevant medical documents to your new client consultation (including bone density scans if you have osteoporosis).

Our classes are strength training-based, and all clients new to our classes will require a 1:1 consultation with a practitioner prior to commencing. This ensures the safety and efficacy of your attendance at the classes we offer. It also allows your practitioner to tailor any specific exercises to suit your level and needs.

This session is all about your practitioner getting to know you, your health and injury history, and your reasons for coming. The session may also include functional assessments, and it always includes a plan and outline to suit what you hope to achieve.

Yes, simply give us a call to discuss details and determine if we are a good fit for your needs. We accept both self and plan managed.

Exercise physiology is eligible for private health claiming. We recommend contacting your fund to determine if it is covered and to what extent.

We have a HICAPS machine onsite for claiming on the day.

We accept Medicare referrals. We are not a bulk billing clinic and full fees are required on the day of your appointment. Rebates will be processed back to you following your appointment.

Please note Medicare referrals are location sensitive. For example, if your referral is for our Melbourne Street location, but you want to attend at our Grange Road location you will need to speak with your medical clinic to get the referral updated to your preferred location.

We have two studio locations here in Adelaide.

Melbourne St Studio:
74 Melbourne Street, NORTH ADELAIDE 

Grange Rd Studio:
162 Grange Road, FLINDERS PARK  

Melbourne Street Studio:
Between 9am – 5pm there is 1 and 2 hour parking on Melbourne Street. The best place for parking is the free 3-Hour Carpark on Dunn St, then our Studio is simply across the road. You’ll find a pedestrian crossing nearby for your convenience.

Grange Road Studio:
There is street parking available on Scott Ave. Alternatively there is off street parking available next door to the studio. You can access this car park by entering at 166-168 Grange Rd (you’ll see Georgiou Finance, PodFit and PhysioFit), park in the gravel car park closest to the fence – you’ll find us just next door. 

Melbourne Street Studio:

Our building is older and unfortunately doesn’t have the capacity to be equiped with a wheelchair ramp or wheelchair-accessible toilet, therefore we are not currently well set up for clients using a wheelchair.

We have a private car park that can make things easier for anyone who has difficulty walking longer distances — please call us on 08 7123 2488 and we’ll send you directions to access it.

If you require accessibility features we’re not able to offer, we’re happy to recommend other EP facilities better set up for this — just ask us.

Grange Road Studio:

Our building is older and unfortunately doesn’t have the capacity to be updated with a wheelchair ramp or wheelchair-accessible toilet, therefore we are not currently well set up for clients using a wheelchair.

We don’t have a dedicated accessible car park at this location.

If you require accessibility features we’re not able to offer, we’re happy to recommend other EP facilities better set up for this — just ask us.

Yes, of course. Please email or call us so we can organise the details of the gift voucher and ensure we have tailored the gift to perfectly match your loved ones needs.