We’re so looking forward to seeing you!
Here are some FAQ’s and tips to ensure your prepared and ready for your session. If you have any further questions or concerns please feel free to give us a buzz on 08 7123 2488
Please note our dedicated reception hours are
10am – 3pm Monday to Thursday
note – all calls, voicemails, emails and sms are date and time stamped so we are able to see when you called and ensure you are not charged a Late Cancellation
For details on our Cancellation & full terms of service – CLICK HERE
If you are unwell we advise rescheduling your class or appointment.
We are more than happy to help you with this, simply give us a call. Please consider our late cancellation policy, we appreciate as much notice as you can feasibly manage.
We have hand sanitiser and hand washing facilities available to all staff and clients at all times – please feel free to utilise this as often as you would like while in the The Studio.
When should I arrive?
If it’s your first time to the EP. EP. Movement Studio for either a class or a 1:1 session please arrive on time for your session, or even slightly earlier. We have a comfortable waiting area for you to relax prior to our session.
Digital Intake Forms: We send you a digital New Client Intake form (via email). If you can please ensure this is completed prior to your appointment. This allows us to get straight into your session!
What if I can’t make it?
To prevent last minute changes, we send you a booking reminder email 48hrs before and a reminder SMS 24hrs before your appointment. In the event that you cannot attend your confirmed appointment or class, please contact us as soon as possible (it is fine to call us any day or time – we have an excellent message service that allows us to see when you called and factor in compliance with our Late Notice Policy):
EP Team Reception: 08 7123 2488
Please note, as agreed at the time of booking; we have a strict late notice policy and applicable fee for any cancellations made within 24-hours of your scheduled appointment/class, or in the case of a no-show. For more information please click here
What should I wear or bring?
Wear comfy clothing you can move in. All equipment is provided.
If you’re attending a pre-class assessment for Osteoporosis please bring your most recent bone density scans (picture and report) with you.
If you are attending a Medicare Referred Exercise Physiology session please bring your referral with you (if we don’t already have a copy).
Where do I find you?
74 Melbourne Street, North Adelaide
We are towards the Medindie end of Melbourne street, more-or-less right across from the Lord Melbourne Hotel.
Where is best to park?
Between 9am – 5pm there is 1 & 2 hour parking on Melbourne Street.
The best place for parking is the free 3-Hour Carpark on Dunn St, then our Studio is simply across the road. You’ll find a pedestrian crossing nearby for your convenience.
If you require access please call us on 08 7123 2488. We will give you specific directions to our Disabled Access cark park located at the rear of our building.
We look forward to making you feel welcome in the EP. EP. Exercise Physiology + Movement Studio!